How to delete your data

Cartalyst Growth · Last updated: 12 September 2026

This page explains how to have everything we hold about your business erased, and how to cut off our access to your Meta ad account. Both are your decision alone and neither requires a reason.

1. Ask us to delete everything

Send an e-mail to robertafanasyevv@gmail.com with the subject Data deletion, and include:

the name of your company as it appears in Cartalyst Growth;
the e-mail address you sign in with.

We reply confirming the request, delete the data, and confirm again once it is done — within 30 days, usually the same week.

We ask for the sign-in e-mail only to be sure the request comes from someone entitled to make it. Deleting a company's advertising history on the word of a stranger would be its own kind of data breach.

2. What gets deleted

your company record and every user account inside it;
every connected ad account and its stored access token;
all advertising statistics we collected — spend, results, breakdowns, change history;
ad creatives and their stored copies, including any images or videos you uploaded;
all lead form submissions we retrieved on your behalf;
your notification settings, custom rules, thresholds and Telegram link;
any sales figures you entered yourself.

Deletion is permanent. We do not keep a shadow copy, and there is no way for us to restore your data afterwards.

3. What survives, and why

Two narrow things:

Encrypted backups roll over on their own schedule and are erased within 30 days. Nothing is read out of them in the meantime.
Accounting records of payments, where the law requires us to keep them. These contain invoice data, never your advertising data or your leads.

4. Cut off our access to Meta yourself

Independent of anything we do, you can revoke our access at any moment from your side. This takes effect immediately and does not need our cooperation:

open Meta Business Settings;
go to Users → Partners, find the partner you granted access to, and remove it — or remove only the specific ad account from what it can see;
if you connected through Facebook Login instead, remove the app under Settings → Business Integrations.

After that we can no longer read anything from your ad account. Data already collected stays in our database until you also ask for deletion under step 1 — revoking access and erasing history are two different things, and we do not assume one means the other.

5. Deleting one ad account instead of everything

If you only want to disconnect a single ad account and keep using the product for the others, you do not need to write to us: open Settings → Ad accounts in Cartalyst Growth and disconnect it there. The stored access token is destroyed at that moment. Statistics already collected for that account remain visible to you until you ask for full deletion — removing an account means "stop going there", not "erase what I already saw".

6. Leads: who deletes what

Lead form submissions contain personal data of people who filled in your form. For that data you are the controller and we are the processor: if one of those people asks you to erase their record, tell us and we will remove it from our copy. We do not act on such requests directly, because we have no way of verifying a person we have no relationship with.